1. Engagement of Services
By making a payment or signing a service agreement with Falcon Tax Resolution Group, you acknowledge that our team begins work immediately. This work includes, but is not limited to, file setup, financial analysis, resource allocation, and communication with tax authorities.

2. Client Cancellation (How to Cancel)
The Client has the right to cancel their engagement with Falcon Tax Resolution Group at any time. To initiate a cancellation, the Client must provide written notice to the Company. Notice may be sent by email or certified mail.

A cancellation is effective only when the written notice is received by the Company. The notice should include the Client name, the matter or file reference (if available), and a clear statement that the Client is cancelling services.

3. Cancellation and Refund Policy (All Fees Non-Refundable)
Falcon Tax Resolution Group maintains a strict non-refundable fee policy for all services. Because
work, research, and resource allocation begin immediately upon engagement, all amounts paid are
non-refundable and will not be returned under any circumstance.

All Fees Non-Refundable: All fees paid to the Company are non-refundable, including deposits,
retainers, flat fees, installment payments, and any other charges.

No Refunds Upon Cancellation: If the Client chooses to cancel services for any reason, no refund
will be issued for any payments already made.

Fees Earned Upon Receipt: All fees are considered earned upon receipt to cover administrative
setup, initial and ongoing research, staffing and resource allocation, file review and analysis, and
case management activities.

No Prorated Refunds or Credits: We do not offer prorated refunds, credits, chargebacks, or offsets for partially completed services or unused time. Once a payment is processed, it is non-refundable.

4. No Guarantee of Outcomes
The Client acknowledges that tax resolution involves negotiations with government agencies (such as the IRS or state taxing authorities). While we strive for the best possible results, Falcon Tax Resolution Group cannot guarantee a specific outcome, such as the exact amount of tax debt reduction or the acceptance of an Offer in Compromise. The lack of a specific desired outcome does not entitle the Client to a refund.

5. Default by Client
If a Client fails to provide the necessary documentation, financial records, or communication required for Falcon Tax Resolution Group to perform the services, the Company reserves the right to terminate the agreement. In such cases, no refunds will be issued for fees paid.

6. Governing Law
This Cancellation and Refund Policy shall be governed by and construed in accordance with the laws
of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from this
policy shall be resolved in the appropriate courts located in Texas.

7. Policy Modifications
Falcon Tax Resolution Group reserves the right to update or modify this policy at any time without
prior notice. Any changes will be posted on our website at falcontaxrelief.com and will apply to all
payments made after the date of the update.

Contact Us
In order to resolve a complaint regarding the Site or to receive further information regarding use
of the Site, please contact us:

Falcon Tax Resolution Group
(855) 4-IRS-PRO
Website: falcontaxrelief.com